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SiteGround Review
Professional and cheap Web Hosting by SiteGround!
Rating: 5/5
We have made our choice to rank SiteGround first on many criteria. Our specialists have revised each aspect of their service and the results were more than good. Below you can read more about the hosting package provider by SiteGround.
Pricing & Getting Started with SiteGround
Starting up with SiteGround is easy and intuitive. The main benefit is that they actually sell you a web hosting account for the price they advertise – only $6.95. Despite other hosting companies you can buy your account for one, two or three years at the same low price.
After your account creation is complete, you should receive an e-mail with everything you need to know about your web hosting account in it. It is well structured and informative. Last but not least they have a nice Getting Started tutorial that will show you how to begin crating your website.
Uptime and Server Reliability
We have an account on a SiteGround server that one of our editors is using to host a personal website. He maintains it for more than 3 years now. During that period he has experienced downtime twice, for less than 30 minutes each. In those cases there were scheduled maintenance and he was warned three times for it – week before the date, three days before and three hours before the actual downtime. SiteGround stated that they are migrating their servers to a faster platform which was the cause of the downtime in both cases. Other than that we did not experience any other server related problems with them.
Technical Support
SiteGround advertises outstanding technical support. This is why we decided to test this. We have installed a WordPress blog and broke its configuration – changed the password for the database username which broke the site completely.
They have 24/7 ticketing, phone and chat support. However, what really makes a difference is that they invest a lot of technical and human power to make this support efficient and fast.
We had to test how efficient the company Help Desk is. Right after you login, you should go to the Get Support page and select one of the categories to post your ticket in.
After you select the appropriate category you will be asked some questions depending on the category. If you report an e-mail issue they will ask you for your address etc. Make sure you have Java installed on your computer because in some cases there are automatic checks that rely on it to work. When you post a ticket for the first time the entire process may seem a bit confusing and long. Actually, the questions and auto checks make sence and allow the technical person to reply faster to your question. So once you get used to the Help Desk you will find it quite useful and easy to use.
Once we have submitted our ticket we started timing how long it will take SiteGround to respond.
We have to admit that we were really amazed. From our experience with other hosting companies we expected response time between half an hour and 45 minutes. Amazingly, they managed to respond in 2 minutes and 46 seconds!
Initially, when we saw the short responce time we thought that we will get some runaround or a question asked. To our surprise our problem was actually solved and the ticket was closed. The support person had not only fixed the problem, but prevented it from happening in the future. Additionally, everything he did was explained in a proper manner.
In conclusion, after you spend few minutes explaining your problem it will be solved fast and professionally. SiteGround indeed provide the outstanding technical support they advertise!
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SiteGround is a wonderful web hosting service! Very comfortable website management, great and affordable pricing and the best thing is the support! The people that support you make you feel like you are part of a big family, The SiteGround Family! Those people can spend hours to assist you with your issues and will do anything to have your problems solved. A day after I joined their service, I recieved a call from SiteGround welcoming me into the service and checking if I need any help! Reccomended for anyone out there that want a website!
I have ben using siteground for a couple of years. Tech support is top-notch. Though you can purchase some extra features like SSL, a basic account give you so TEN times more the other guys for half the price and they don’t nickel and dime you to death. Awesome script support and installation. They have a big selection of popular scripts like Joomla, sugar CRM and you can install others. A word of advice for newbies. Don’t expect hand-holding. Before you get to the tech-support guys and gals you have to exhaust the the extensive self-help features first. This is a good thing as it forces you to learn about web hosting and web design. Cool Awseome Fantastic. Sign Up
Hi, I had a problem with the email server and open a ticket to resolve the issue. The problem was resolved very quickly…i’m satisfied with siteground.com
After many years in this business I can sit relaxed and be sure my clients data is online and safe.
Some times it’s better to leave things alone! I made some changes and screwed up the email server to my site. After 2hours of trying to fix it i submitted a ticket. Went to grab a cup of coffee, came back to check the status, about 5 minutes. Ticket was closed!!! Problem was fixed!
In 7 years the only down time was because of something I messed with and once I submitted a ticket the most I have had to wait is 3 to 5 minutes. Now that’s service!!!!
Siteground is the best for hosting and support, period!!!
Can’t get any sleep without knowing my digi-world is safe. I’ve been able to sleep soundly & without nightmares or interruption since 2009.
Fast support. Fast billing resolutions. Fast servers. 99.9% Uptime (I think I saw my site down for like 2 seconds this whole last 2011 year) The features just keep getting better
Siteground support is a very pleasent experience indeed, quite unlike the general norm. Thanks